Support

Common questions

How do I get StrandXR?

Open strandxr.com/testflight, join the beta and install StrandXR from TestFlight. On your PC, download StrandXR for PC and run its Setup.

Do I need SteamVR?

Only for SteamVR games. Many games can run on StrandXR’s own VR runtime without it.

Does it need an internet connection or an account?

Not to play: Vision Pro and your PC talk to each other directly over your home network, with no account. Downloading and updating StrandXR need an internet connection.

Does it work over Wi‑Fi?

Yes. It works best with the PC wired to your router and Vision Pro on 5 GHz Wi‑Fi.

My PC doesn’t show up in the app. What now?

Start SteamVR or a VR game on the PC: it shows up only while one runs. Vision Pro and the PC need to be on the same network, with the PC’s network set to Private in Windows. The StrandXR window on the PC says if it isn’t, or if Windows Firewall blocks the headset. Or add the PC in the app by the address the StrandXR window shows.

Which controllers can I use?

PlayStation VR2 Sense controllers, which Vision Pro tracks. You can also play with your hands, or turn on Gamepads and Joy-Con in the app’s settings and play with a gamepad or a pair of Joy-Con.

Does it work with a Mac?

No. StrandXR’s PC software runs on Windows 10 and 11.

Which graphics card do I need?

An NVIDIA or AMD card that can encode HEVC video, on driver 570 or later (NVIDIA) or 23.12.1 or later (AMD). StrandXR encodes the video on it.

The app says “Update needed”. What now?

Install the version on the download page; it matches the current app. If the PC’s is newer, update the app in TestFlight.

Something doesn’t work. What do I send?

Click Collect logs in the StrandXR window on the PC and send the zip, with what happened.

Privacy

The app talks only to your own PC. The privacy policy has the details.

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